1. "Why isn't it working?"
2. "How do I enter in my phone card number?"

"Why isn't it working?"

First, we have to determine the type of problem it is.

1. Does the modem pick up and dial?
2. Does the modem connect?
3. Does the modem connect, dialer go away, and then just sit there?

If the modem doesn't dial, then make sure that Win95 or NT4.0 recognizes the modem. The NS/Router uses the Win95/NT4 Telephony Application Program Interface (TAPI) to access the modem. To configure Win95/NT to recognize your modem, go to the Control Panel...Modems and make sure your modem is installed.

Sample of how a modem should be listed under Windows 95

Also, you can verify that Win95/NT is set up correctly by using HyperTerminal that is included by Microsoft.

If the modem doesn't connect, make sure that the destination modem is capable of handshaking with yours. For example, make sure you are not dialing into a modem that supports only a proprietary protocol.

Finally, if the modems do handshake and connect, and nothing more happens, be sure that the line settings on the AS/400 port that you're connecting to is set to support 8 data bits, 1 stop bit, and no parity. Verify this by display the device descriptions for that port. Settings of *CALC for word length, stop bits, and parity should be fine.

Another reason for this particular symptom is that you are dialing into a port that is defined as Synchronus or SDLC. While some modems may be able to establish a connection, the data transmitted from either side will be interpreted as garbage by the other.

Sample port device description for V3R1 and later
Display Controller Description Page 1

5763SS1 V3R1M0 940909 NS400F10 10/10/95 11:20:23

Device description . . . . . . . . : DEVD PORT1
Option . . . . . . . . . . . . . . : OPTION *ALL
Category of device . . . . . . . . : *DSP
Device class . . . . . . . . . . . : DEVCLS *LCL
Device type . . . . . . . . . . . : TYPE 5150
Device model . . . . . . . . . . . : MODEL A1
Port number . . . . . . . . . . . : PORT 1
Physical attachment . . . . . . . : ATTACH *MODEM
Online at IPL . . . . . . . . . . : ONLINE *YES
Attached controller . . . . . . . : CTL CTL02
Keyboard language type . . . . . . : KBDTYPE USB
Print device . . . . . . . . . . . : PRTDEV *SYSVAL
Output queue . . . . . . . . . . . : OUTQ *DEV
Printer file . . . . . . . . . . . : PRTFILE QSYSPRT
Library . . . . . . . . . . . . : *LIBL
Inactivity timer . . . . . . . . . : INACTTMR *NOMAX
Line speed . . . . . . . . . . . . : LINESPEED *CALC
Word length . . . . . . . . . . . : WORDLEN *CALC
Type of parity . . . . . . . . . . : PARITY *CALC
Stop bits . . . . . . . . . . . . : STOPBITS 1
Maximum outstanding frames . . . . : MAXOUT 7
Idle timer . . . . . . . . . . . . : IDLTMR 40
NRM poll timer . . . . . . . . . . : NRMPOLLTMR 3
Frame retry . . . . . . . . . . . : FRAMERTY 64
Workstation customizing object . . : WSCST *NONE
Text . . . . . . . . . . . . . . . : TEXT *BLANK

Any other conditions should generate an error message of some sort, such as a security violation due to a bad user id and password, or device not available, which are usually self-explanatory.

Otherwise, the NS/Router should be able to establish a connection.

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How do I enter in my phone card number?

Phone card information is not configured within the NS/Router properties. Instead it is found in the Dialing properties under Control Panel...Modems.

Use the Dial Using Calling Card option

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