1. Who is a member?
A member is someone that joins a session from a client computer.

2. What are "access rights"?
The rights assigned to a member to interact with a shared application. Access right can be either full access, read only, or pause.

3. What are "Full Access" rights?
Access to view and interact with the shared application

4. What are the "Read Only" rights?
The member is only allowed to view the shared application.

5. What is a "Bulletin Board"?
OpSession bulletin boards are used to list all the shared applications that are available to a member. The location of the bulletin board is specified in the invitation tab under the session properties window.

6. What is an OpSession client?
An OpSession client is a computer that uses the OpSession viewer to join an OpSession application sharing session.

7. What is an OpSession host?
An OpSession host is a computer running the OpSession server. The OpSession server shares local applications with OpSession client members.

8. What is Remote Access?
Remote Access is access to a host computer by the session owner from a remote computer. From the OpSession Remote Window you have access to the host computer and can use it as if you were sitting in front of it. For example, you can start an OpSession application sharing session, sharing applications with other members while controlling the session from the remote computer.

9. How can I initiate a session via e-mail?
Follow the steps outlined below to invite a member to join a session via e-mail:

Step 1

In the Go window in the Mail Invitation Recipients area, select the way the e-mail is sent to the member (TO, CC or BCC).

Step 2

Type the e-mail address of the member (or enter an address via the Addresses button).

Step 3

After entering the address in the text box, click the Add button. The address will then appear in the list box.

Step 4

Click OK. The Go window closes and the Control window opens, showing the addresses to which you have sent mail.

10. What address book does OpSession use?
The Addresses button in the Go window opens a Z-Mail Pro window in which you can enter an address. If a different email application is used the Go window opens the mail window, from which you are able to access that application’s address book.

11. How do I initiate a session using a Bulletin Board from my OpSession host?
This is done by specifying bulletin board in the Go window. The available bulletin boards are specified in the Invitation tab in the Session Properties Window.

12. How do I add a member to a session by directly connecting to his computer?
Follow the steps outlined below to add a member to a session by directly connecting to the member’s computer. Note that the member must have the OpSession Viewer window open and set to Wait for Calls.

Step 1
In the Go window in the Direct Connection to Remote hosts section, specify the host address or the IP address of the member’ s computer.

Step 2
After typing the address in the text box, click the Add button. The address appears in the list box. The default TCP/IP port number 7100 is used for the connection. If you want to change this default, add the port number after a colon " : " to the end of the address.

Step 3
Click OK. This allows the member to join the session. The session is then displayed in the OpSession Viewer window.

13. How do I join a session when receiving an email invitation using ZMail?
The invited member receives an automated e-mail message with an attachment. The e-mail message specifies who started the session and explains how to join the session. Open the attachment to open the OpSession Viewer window and join the session.

14. How do I join a session when receiving an email invitation and I am not using ZMail ?
You'll receive an email with an attached file. The attached file has an extension of *.ops. Open the attachment to open the OpSession Viewer window and join the session.

15. How do I join a session using my web browser?
With the appropriate access rights, you can join a session by navigating to the OpSession Host's URL.

Example: http://lizzie.netmanage.com/opsession

After connecting to the OpSession host computer, you'll see it’s private bulletin board, including details of the currently shared applications.

16. How do I join a session by connecting to the host computer?
You can directly connect to the host computer to join a session independently. Open your OpSession Viewer window and click on the Connect button. In the window that is displayed, enter the IP address or the fully qualified host name of the host computer in the Host Name text box and click OK to connect to the host.

17. How do I share an application running on my system?
To share an application that is running on your system:

Step 1.
From the Go window, drag-and-drop the icon into the application that you want to share. The name of the application is displayed in the Share Applications List at the bottom of the Go window.

Step 2
Click OK. The Go window closes and the Control window opens.

Note that you can share more than one application. The Control window displays all shared applications.

18. How can I chat with a member ?
After establishing a connection with a member, you can chat with each other:

Step 1
Click on the Chat button in the OpSession toolbar to open the chat window. The chat window opens automatically when you receive a chat message from a member if the option "Auto open when chat message arrives" is selected.

Step 2
Type what you want to say in the lower text box.

Step 3
Click on the "envelope" on the right or press the Enter key to transmit the message. The message is displayed in the top window and transmitted to the member.

Incoming messages are also displayed in the top window. All messages in the top window are prefixed by the name of the sending computer.

19. How do I remove a member from a session ?
While a session is active, the members of the session are listed in the Control window. To remove a member from the session, select the member and click on the Stop button. The member is removed from the session.

20. How do I restrict the access rights of the member to Read Only ?
While a session is active, the names of members are displayed in the Control window. To allow a member to view the shared application but not to update it, select the member and click on the Read Only button.

21. How do I put a member on hold?
While a session is active, the names of members are displayed in the Control window. To temporarily suspend a member from the session, select the member and click Pause. The member will be kept temporarily on hold and will not be able to interact with any of the shared applications. When the member moves the cursor over the application, the cursor changes to a circle with a line through it.

22. How do I give a member full access rights?
While a session is active, the names of the members are displayed in the Control window. To allow a member full access to the shared application, select the member and click on the Full Access button. Note that full access means the member can view and update any of the shared applications.

23. How can I stop an application from being shared?
While a session is active, the names of the shared applications are displayed in the Control window. To stop an application from being shared, select the application and click on the "stop" button . The application is no longer part of the session.

24. How do I end a session ?
To end a session, select the session in the Control window and click Stop. The session is no longer shared and the Control window closes. All the applications that were part of the session remain open on your desktop. However, the members in the session cannot access them. When you end a session, the members receive the following message: "Session disconnected by the remote side".

25. How do I access my computer from a remote location?
Remote access allows you to continue working on your computer from a different physical location. Follow the steps outlined below to establish remote access.

Step 1
On the host computer- Set OpSession to Remote Access mode by clicking on the Remote OpSession button in the toolbar. The following message is displayed: "Your machine is remote enabled". A remote access session can be initiated now. The host computer must be up and running for the duration of the remote access session.

Step 2
On the client computer- access the host computer either by:

A) Web browser. Example: http://www.company.com/opsession

Or

B) Connecting to the computer from the OpSession Viewer window on the client computer. The OpSession Remote window opens for you on the client computer allowing you to control the session. Click on the Remote Access button in the OpSession Viewer window. Next, enter the IP address in the displayed window, or the fully qualified host name of the host computer in the Host Name text box and click OK to connect to the host. Once connected, the OpSession Remote window is displayed, giving you control of the host computer.

26. How do I determine the session properties?
Use the Session Properties window to determine the properties that apply to every participant joining a session. Once you set the properties, they remain as the default for all future sessions until you change them again. The Session Properties window is only available before a session.

27. How do I define the name of the session and what are the available naming styles?
Open the Session properties window and use the Naming tab to define the name of the session. The session naming style is the name displayed for the session in the Control window.

The available naming styles are:

Auto-Naming: The name of the session is the computer name and the name of the first application shared.

Predefined: The name of the session is taken from the Default Session Description text box.

Manual with Default: The predefined text is used. If you want to change the name of the session from the predefined text, enter a name for the session.

28. How do I define the TCP/IP port number that OpSession runs on?
Open the Session Properties window and use the Communication tab to define the port number. The default TCP/IP Port number is 7000. This value can be between 6000 and 9000.

29. How do I choose a Default Compression Policy?
Open the Session Properties window and use the Communication tab to define the compression policy. The default compression options are:

Never: No compression is performed.

Smart: Compression is performed only if necessary and is dependent on the connection quality or properties. This is the default.

Always: Compression is always performed.

30. How can I secure my sessions?
There are 3 ways to secure sessions:

Security Option 1.
Define permission for session members (full access ,read only or pause).

Security Option 2.
Open the Session Properties window and use the Members tab to define a password. The member can access the application after typing a password. The password determines whether the member can access the application with Full Access or Read Only rights. You can assign a password for both Full Access and Read Only levels.

Security Option 3.
Sending a member a private e-mail invitation.

31. Can I limit the number of session members?
Open the Session Properties window and use the Members tab to define the number of session members. Enter the maximum number in the text box.

32. What does the message "Session disconnected by the remote side" indicate?
This message indicates that the host has been disconnected from the client computer for one of the following reasons:

Reason 1
The host computer ended the session.

Reason 2
The member’s rights were denied by the host.

Reason 3
Poor network connection.

Reason 4
The limit of session members has been exceeded.

33. How can I share applications or participate in a session through a firewall ?
Using OpSession through a firewall requires you to open a specific port. The default port for sharing applications is 7000 and can be changed at any time. The default port for direct invitation and remote access is 7100.

34. As the owner of the host computer, how can I take control of the shared application?
At any time during a session, you can take control of the application by moving the mouse. Even if the Members have full access rights to the application, you have priority. While you are moving your mouse, you prevent Members from interacting with the shared application.

35. Why can’t I share Network Neighborhood ?
Network Neighborhood can’t be shared by OpSession for security reasons (it's really Windows Explorer), same as in File Manager, Explorer, and Win 97 Internet Explorer.

36. Can the owner of the host computer know when a new member joins the session?
Yes. You can either A) Look in the control window to see information about the members in the session and also when members join the session, or, B) Open the Session Properties window and use the "members " tab to choose "Beep When New Member Joins". You will then be alerted by a beep each time a new member joins the session.

37. How is the chat name defined?
The default chat name is the system logon user name as listed in the registrations.

38. Why do I receive the following error message: "The OpSession version you have does not support color palette less than 8 bit (256 color)…"
The OpSession application supports 256 colors and higher. OpSession does not support 16 colors. If you receive this message, select Control Panel/Display/Settings and set the colors to 256 color or higher. When working with more than 256 color, OpSession will downgrade the colors to 256 color.

39. While uninstalling OpSession, I receive the following error message: "Some elements could not be removed", what should I do?
The "elements" that cannot be removed are *.log files in the OpSession directory, These files must be removed manually.

40. Which Web Server applications can be selected when installing OpSession ?
Microsoft’s Personal Web Server for Windows 95, Microsoft IIS, and NetManage’s original Web Server. The appropriate CGI files will be installed in the cgi-bin directories of the selected Web Server.

41. Which firewalls can OpSession pass through?
OpSession can pass through all firewalls, except proxy systems.

42. How can I connect from my machine and local firewall to a remote machine through its firewall ?
To pass through the firewalls, you'll need to send a direct invitation. The host will connect to the OpSession viewer that is open and waiting for an invitation.

43. When does OpSession use the http protocol?
OpSession uses the http protocol to build the first page that is loaded when browsing to the host’s internet URL.

44. Why can’t I see the previously shared applications when I enter the "Go" window ?
The Share Applications List only displays the shared applications while the Go window is open. If you close the Go window and reopen it to share more applications, The previously selected shared applications are not listed in the Share Applications List. However, the Control Window displays all the shared applications.

45. Why can’t I share my Word 6.0 application ?
Word 6.0 is a 16 bit application. Only 32 bit applications can be shared via OpSession.

46. What do I do if the OpSession installation launches the wrong SETUP.EXE ? Example: installation launches Netscape’s SETUP.EXE instead of OpSession’s SETUP.EXE.
If the wrong SETUP.EXE file is launched, or any other problem occurs while running installation, delete all the files from the TEMP directory and reinstall OpSession.

47. I've installed OpSession but I can't connect to a session via Internet Explorer. Why?
During installation, OpSession looks for all browsers installed on your machine. OpSession installs plug-ins for all browsers it finds. If for some reason OpSession does not find Netscape or IE, the plug-ins are installed in a default directory . To correct this, reinstall OpSession, (after you uninstall the previous installation), and make sure the installation installs the plug-ins in the IE or Netscape directory.

48. Do I have to purchase different diskettes for installing OpSession on both my NT and Windows 95 machines?
The OpSession package can be use for installing OpSession on both NT 4.0 and Windows 95 platforms.

49. Why do I see a green square covering part of the shared application ?
OpSession shows the shared application and screen as it is on the host computer. If a non shared application covers the shared application (opened on top of the shared application in the host computer), a green square will appear on the client computer.

50. Why do I have *.ops files in my sessions directory when there are no sessions running?
The files in the sessions directory should be deleted when no sessions are running. If there are files there, they are probably leftovers from sessions that were not terminated normally.

51. Is there a time limit for sessions to run, or can I join a session whenever I want?
There is no limit to the time for OpSession sessions to run . A member can join the session at any time.

52. If I close a shared application, will I be able to open it again later?
When a member closes a shared application, the application can no longer be shared. The host will have to re-share the application.