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World
Wide Support Offices
Supported
Products
|
Support Level
|
Support Available
|
|
1
|
Full support, action on
defects based on severity and priority. Phone,
Web and e-mail support provided. |
|
2
|
Phone,
Web and e-mail support provided on a best effort basis.
Action may be limited to known solutions. Defects will be addressed
at the discretion of NetManage |
|
3
|
Limited to known solutions.
Phone, Web
and e-mail support provided. |
|
4
|
Self help, Web only information
provided. No development support. Questions concerning this status,
contact us by phone (408.973.7171) or Customer
Services |
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