At its simplest, a query can be just a word or a phrase. But with the following tips, you can expand the focus of your query to give you more complete results. These tips will get you started with basic query language and acquaint you with the full power of the NetManage Knowledge Base.

• Put quotation marks around keywords if you want the server to take them literally. For instance, if you type the following query:
  
  "newt near winsock"
  
  the server will literally look for the complete phrase newt near winsock. But if you type the same query without the quotation marks:
  
  newt near winsock
  
  the server searches all documents for the words newt and winsock.

• Look for words with the same prefix. For example, in the query form type Cham* to find Cham, or Chameleon.

• Search for all forms of a word. For example, in the form type patch** to find patch, patches, and patched.

• Search with the keyword NEAR, rather than AND, for words close to each other. For example, both of these queries, newt and winsock and newt near winsock, look for the words newt and winsock on the same page. But with NEAR, the returned pages are ranked in order of proximity: The closer together the words are, the higher the rank of that page.

• Refine your queries with the AND NOT keywords to exclude certain text from your search. For example, if you want to find all instances of TN3270 but not Lite, write the following query:

  TN3270 AND NOT Lite

• Add the OR keyword to find all instances of either one word or another, for example:

  internet OR intranet

  This query finds all pages that mention internet or intranet or both.